Abstract Objective The objective of this paper is to demonstrate that it is possible to monetize the social value generated by a hospital and use it to establish a different perspective to analyze the efficiency of public spending. Method A public hospital in Spain was selected using the case method. It is suitable for two reasons; first, the hospital activity is small and therefore dialogue with stakeholders is easy; and second, as it is a hospital of a residential nature, it allows an easy, modifiable and testable approximation of social accounting in hospitals. Results It establishes the monetary translation of the activity of a hospital, including the social part of the economic transactions (market), the variables that have not been created based on economic transaction, but have been perceived and valued by the stakeholders (not market), and the satisfaction of the stakeholders (emotional). This socio-emotional value amounts to approximately 60 million Euros per year from 2013 to 2017. Conclusions The social value generated for the stakeholders, and its monetization, allows more efficient management of decisions towards the social purpose of public hospitals. In particular, the social value added index can be a tool for the social-efficiency of hospitals, as it establishes how much social value it generates from the public funding allocated to it. Thus, the decline in this value in recent years denotes a problem that, without this analysis with a social perspective and from the stakeholders, could not have been detected.

Resumen Objetivo El objetivo de este trabajo es demostrar que es posible monetizar el valor social que genera un hospital y que con su análisis podemos establecer una perspectiva diferente para analizar la eficiencia del gasto público. Método Utilizando el método del caso se ha seleccionado un hospital público en España. Es idóneo por dos razones: primero, porque su actividad es pequeña y esto facilita el diálogo con los stakeholders; y segundo, como es un hospital de carácter residencial, permite realizar una experiencia de aproximación de la contabilidad social en hospitales sencilla, modificable y que es posible testar. Resultados Se establece la traducción monetaria de la actividad de un hospital, incluyendo la parte social de las transacciones económicas (mercado), las variables que no han supuesto transacción económica, pero han sido percibidas y valoradas por los stakeholders (no mercado), y la satisfacción de los stakeholders (emocional). Este valor socioemocional asciende a aproximadamente 60 millones de euros anuales para el periodo de 2013 a 2017. Conclusiones El valor social generado para los stakeholders, y su monetización, permiten gestionar de forma más eficiente las decisiones hacia el propósito social de los hospitales públicos. En concreto, el índice de valor social añadido puede ser una herramienta para la eficiencia social del hospital, ya que se establece cuánto valor social genera a partir de la financiación pública que le han asignado. Así, la disminución de este valor en los últimos años denota un problema que, sin este análisis con perspectiva social y desde los stakeholders, no podría haberse detectado.

Abstract Objective The objective of this paper is to demonstrate that it is possible to monetize the social value generated by a hospital and use it to establish a different perspective to analyze the efficiency of public spending. Method A public hospital in Spain was selected using the case method. It is suitable for two reasons; first, the hospital activity is small and therefore dialogue with stakeholders is easy; and second, as it is a hospital of a residential nature, it allows an easy, modifiable and testable approximation of social accounting in hospitals. Results It establishes the monetary translation of the activity of a hospital, including the social part of the economic transactions (market), the variables that have not been created based on economic transaction, but have been perceived and valued by the stakeholders (not market), and the satisfaction of the stakeholders (emotional). This socio-emotional value amounts to approximately 60 million Euros per year from 2013 to 2017. Conclusions The social value generated for the stakeholders, and its monetization, allows more efficient management of decisions towards the social purpose of public hospitals. In particular, the social value added index can be a tool for the social-efficiency of hospitals, as it establishes how much social value it generates from the public funding allocated to it. Thus, the decline in this value in recent years denotes a problem that, without this analysis with a social perspective and from the stakeholders, could not have been detected.

Resumen Objetivo El objetivo de este trabajo es demostrar que es posible monetizar el valor social que genera un hospital y que con su análisis podemos establecer una perspectiva diferente para analizar la eficiencia del gasto público. Método Utilizando el método del caso se ha seleccionado un hospital público en España. Es idóneo por dos razones: primero, porque su actividad es pequeña y esto facilita el diálogo con los stakeholders; y segundo, como es un hospital de carácter residencial, permite realizar una experiencia de aproximación de la contabilidad social en hospitales sencilla, modificable y que es posible testar. Resultados Se establece la traducción monetaria de la actividad de un hospital, incluyendo la parte social de las transacciones económicas (mercado), las variables que no han supuesto transacción económica, pero han sido percibidas y valoradas por los stakeholders (no mercado), y la satisfacción de los stakeholders (emocional). Este valor socioemocional asciende a aproximadamente 60 millones de euros anuales para el periodo de 2013 a 2017. Conclusiones El valor social generado para los stakeholders, y su monetización, permiten gestionar de forma más eficiente las decisiones hacia el propósito social de los hospitales públicos. En concreto, el índice de valor social añadido puede ser una herramienta para la eficiencia social del hospital, ya que se establece cuánto valor social genera a partir de la financiación pública que le han asignado. Así, la disminución de este valor en los últimos años denota un problema que, sin este análisis con perspectiva social y desde los stakeholders, no podría haberse detectado.

Abstract The aim of this paper is to analyse the effect of the transformation from savings banks into commercial banks. The Spanish savings banks during the 2012-2014 period have been used as a “quasi-experiment” or as an example for other countries in which there are savings banks nowadays. The aim is to show if there are efficiency differences between banks and former savings banks. Then, at least in the first years after their transformation, savings banks are still achieving very positive results in social activities, and, besides, they are improving their economic results. These findings are useful for both potential transformations of savings banks in other European countries with this type of financial entities, and for future research with Latin America, Asia or Africa financial data.

Resumen El objetivo de este documento es analizar el efecto de la transformación de cajas de ahorro en bancos comerciales. Las cajas de ahorro españolas durante el periodo de 2012 a 2014 se han utilizado como “cuasiexperimento” o como ejemplo para otros países en los que actualmente existe esta estructura. El objetivo es mostrar si hay diferencias de eficiencia entre los bancos y las antiguas cajas de ahorro. El resultado es que, al menos en los primeros años posteriores a su transformación, las cajas de ahorro siguen obteniendo resultados sociales positivos y, además, están mejorando sus resultados económicos. Estos hallazgos son útiles tanto para posibles transformaciones de cajas de ahorro de otros países europeos en los que existe este tipo de entidades financieras, como para futuras investigaciones con datos financieros en América Latina, Asia o África.

Resumo Objetivo: O primeiro objetivo deste artigo é explicar e comparar novos modelos de negócio que estão sendo aplicados com sucesso em todo o mundo atualmente. O segundo objetivo é realizar uma análise empírica para observar a percepção dos especialistas sobre esses modelos, as diferenças entre eles e sua orientação para a teoria tradicional de empresas ou para a abordagem das partes interessadas em alguns dos elementos característicos da estrutura organizacional das empresas. Metodologia: Em uma primeira etapa, realizamos uma análise da literatura que compara a teoria dominante de empresas (modelo neoclássico) com a teoria das partes interessadas. Em segundo lugar, apresentamos seis modelos de negócio adicionais e os comparamos com as abordagens neoclássica e das partes interessadas. Em uma segunda parte do artigo, usamos uma metodologia Delphi difusa para coletar informações qualitativas de um grupo de especialistas sobre esses seis modelos de negócio adicionais. Resultados: A abordagem das partes interessadas é uma ferramenta explicativa útil para abordar como as empresas podem gerar um impacto positivo mais amplo no nível social. A identificação das partes interessadas que interagem na empresa permite que os gestores levem em consideração suas necessidades específicas, que geralmente não se limitam à maximização do lucro. Contribuições: Modelos de negócio emergentes podem se beneficiar da abordagem das partes interessadas para integrar essas necessidades, devido a uma estrutura organizacional focada nos interesses das partes interessadas.

Abstract Purpose: The first objective of this paper is to explain and compare new business models that are currently being successfully applied worldwide. The second objective is to carry out an empirical analysis to observe the perception of experts regarding these models, the differences between them, and their orientation toward the traditional theory of the firm or the stakeholder approach in some of the characteristic elements of the organizational structure of the firm. Design/methodology/approach: In a first step we conduct a literature review that compares the dominant theory of the firm (neoclassical model) with the stakeholder theory. Secondly, we present six additional business models and compare them with both the neoclassical and stakeholder approaches. In a second part of the paper we use a fuzzy Delphi methodology in order to collect qualitative information from a group of experts about those six additional business models. Findings: The stakeholder approach is a valuable explanatory tool to address how firms can generate a broader positive impact at the social level. Identifying the stakeholders that interact within the firm allows the firm’s managers to take into account their specific needs, which are usually not limited to profit maximization. Originality/value: Emerging business models can benefit from the stakeholder approach to integrate those needs due to an organizational structure focused on stakeholders’ interests.

Jesuit Universities have been training responsible professionals since the 16th century. Given this educational tradition, and in the face of the new challenges posed by the present-day social and economic situation, the Society of Jesus has started to implement the "Ledesma-Kol-venbach" educational paradigm in its higher education institutions. Instead of short-term profit maximization, the Ledesma-Kolvenbach model considers sustainability, human dignity and social well-being as key elements in business strategies. The objective of this paper is to propose a method capable of measuring the economic and social value generated by a firm managed in accordance with the four dimensions of the Ledes-ma-Kolvenbach model. The methodology is developed in three steps. In the first place, the authors explore the existing literature on the Ledes-ma-Kolvenbach model and its roots in Jesuit education. Secondly, they analyze the literature that studies the role of the firm from a neoclassical perspective, as well as other complementary or alternative approaches. In the third place, they present an empirical model that has already been tested in different organizations, designed to measure the social and economic value generated by firms. The main result of the paper is a method that can be used to measure the social and the economic value generated by firms, such that society, managers and public administrations have an operational tool to present and evaluate the economic and social performance of firms.

ABSTRACT Objective: This paper describes a different perspective on the application of stakeholder theory, concentrating only on the interests of stakeholders rather than on their roles. The purpose of this article is to provide an option for solving Jensen’s “problem of governance”; this approach will allow the agent to manage the stakeholders having ascertained that the needs of stakeholders overlap and, accordingly, the agent should be able to monitor multiple stakes as they are aligned. Design/methodology/approach: A Delphi method was used with the aim to achieve consensus about the interests of stakeholders for companies in Spain. The confirmatory phase was based on interviews to test whether the interests identified in the preliminary study match the interests that the IBEX-35 firms recognized in relation with their stakeholders. Findings: The main contributions are: the addition of a new interest-based perspective to the different classifications made by stakeholder theory; a solution to the diversity of indicators between stakeholders and shareholders; and, finally, a proposal for an integrated accounting system, incorporating economic as well as social issues employing a common metric (monetary). Practical implications: A new perspective focusing on stakeholder interests and the confirmation that interests may converge permits the control and management of multiple principals in transnational corporations operating in different countries. Originality/value: There is a gap in the applicability of stakeholder management that the interest-based perspective can help resolve; moreover the monetization of social value is an option to efficiently manage transnational corporations.

La participación en la empresa es un tema de larga trayectoria en la investigación sobre organización empresarial; sin embargo, por lo general, se ha reducido únicamente a los trabajadores y ha excluido los niveles más altos de gobierno corporativo. En las modernas empresas, el valor aportado por el capital es cada vez más reducido, y el riesgo, en muchas ocasiones, es compartido por el conjunto de stakeholders de la empresa. Si la aportación de valor y la asunción de riesgos no son exclusivos de los shareholders, ¿por qué los derechos de gobierno han de ser únicos para los shareholders? En este artículo se reflexiona sobre los fundamentos de la participación de los diferentes grupos de interés que componen la empresa. Se abordan los problemas vinculados a la instrumentalización de la Teoría de Stakeholders, y al agotamiento deductivo de la misma y se propone adoptar la perspectiva ontológica, así como un acercamiento práctico de carácter inductivo. La principal aportación del trabajo es ofrecer una guía metodológica en la que se resume la participación de los stakeholders en las organizaciones.

The participation in the company is a longstanding issue in research on business organization, but usually is explained around workers and not around the highest levels of corporate governance. In the modern businesses, the value contribution of capital is dwindling, and the risk, in many situations, is shared by all of the stakeholders of the company. If the added value and the assumed risk are not unique to the shareholders, why should be the government right unique for shareholder? In this paper we reflect on the foundations of the participation of different stakeholders that group the company. We debate the problems associated with the manipulation of Stakeholder Theory, and the depletion deduction of it; moreover, we propose to take the ontological perspective and a practical approach of inductive character. The main contribution of work is to provide a methodological guide which summarizes the participation in organizations of stakeholders.